The Customer Crisis Fund is a program that offers support for residential customers who are facing disconnection of their BC Hydro service, despite attempting to make payments.You can apply for a grant towards an overdue balance (arrears) and the amount of the grant will vary depending on your amount owing. Maximum grants available are $600 for customers who heat their homes with electricity, and $500 for customers with non-electrically heated homes (e.g. natural gas heat).Service BC locations across the province have copies of the paper application form.